PAWLINE / HELP CENTER
Frequently asked questions.
A few helpful answers, thoughtfully arranged. Find what you need and get back to your day together.
01 / SUPPORTThe everyday details.
What is STRIDE?
STRIDE is Pawline’s integrated dog harness, designed for considered everyday walks. View the product page for its current options and availability.
What colors are shown for STRIDE?
Ballet and Mist are the two colors currently featured on the Pawline website. Current purchasing availability is shown on the product page.
How much does the STRIDE harness weigh?
For a confirmed size-specific weight, please contact our team at business@pawlineco.com. We do not publish an unverified weight.
How strong is the STRIDE leash?
Factory-communicated testing reported an average force exceeding 170 kg and nearly 110,000 pulling cycles before failure for the leash component. These figures are not a certified safe working load for the complete harness, and should not be interpreted as one.
Getting it to you.
Where can I find shipping destinations, rates and timing?
Our shipping policy provides the current information about delivery destinations, processing and shipping. Checkout will show the available shipping options for your order.
Who can help with a shipping question?
Send your question to business@pawlineco.com. If you have placed an order, including its order number will help us assist you.
Here to help.
What is Pawline’s return and refund policy?
Eligibility, conditions and steps for returns and refunds are set out in our official return policy.
How do I ask about a return?
Contact business@pawlineco.com with your order number and the reason for your inquiry. Our team can explain the next steps under our return policy.